Placeshaper

Freebridge Community Housing logo.png

Our Prestigious Clients, Freebridge Community Housing, are seeking an Apprentice Placeshaper to report to the Assistant Placeshaping Manager at their Offices at Providence Place in King's Lynn.

Your role as Placeshaper Apprentice is to assist the organisation in achieving its aims and objectives regarding the concerns of meeting with the recreational and social needs of the residents and community groups in the local area.

Your main duties for this Placeshaper Apprentice role will include:

  • Assisting with the on site administration and supervision in the effective service to all customers, suppliers, and colleagues inquiries regarding facilities at Placeshaping Centres.

  • Helping develop these services promptly and appropriately via all access channels, including telephone, face to face, letter, email, text and web, including providing a pro-active “right first time” customer approach and customer focused solutions service.

  • Promoting and marketing the services to local residents and communities to optimize use of the facilities and to ensure that the services provided remain available for the good of the community generally.

  • Assisting community groups using the facility to promote and market any events they have arranged and to ensure all necessary equipment and service is provided as required.

  • To work in partnership with the local community to support neighbourhood networks , to facilitate and empower local participation and access to services encouraging local learning, creativity, vibrancy and diversity.

Your tasks will require you to:

  • To be an ambassador for Freebridge Community Housing, working remotely with minimal supervision to promote a strong customer care culture, leading by example at all times.

  • Have the ability to work with discretion, being able to handle sensitive information discreetly and in accordance with the Data Protection legislation.

  • Take responsibility for your own and colleagues health & safety at work and that of other persons who may be affected by your actions in line with Freebridge guidelines.

  • Assist in developing and maintaining an effective ICT service at Providence Street for the benefit of all users.

  • Provide support to other community projects as they develop.

  • Undertake any other tasks as directed by your manager.

  • Promote equality of opportunity and diversity in service delivery.

  • Promote Freebridge Community Housing’s core values and ethos.

  • Foster constructive and collaborative working relationships with partner organisations.

  • Participate in the continuous improvement of service delivery ensuring that policies and procedures comply with legislation and regulatory requirements.

  • Respect the need for confidentiality when processing personal/customer data.


PERSON SPECIFICATION

KNOWLEDGE & EXPERIENCE
Essential:

  • Educated to GCSE or equivalent standard of education in English and Maths.

  • Excellent PC skills including experience with all Microsoft packages, e.g. MS, Word, Excel, Powerpoint and Outlook.

Desirable:

  • Full clean Driving Licence


SKILLS

  • Ability to deliver information and resolve customer requests in a customer friendly and confident manner (written and verbal).

  • Problem solving abilities.

  • Demonstrate ability to organise and prioritise, duties individually whilst working remotely from the main office,

  • Demonstrate team working abilities.

ATTITUDE

  • Flexible

  • Work on own initiative

  • Self-starter/motivated

  • Team player

  • Resilient

  • Innovative

  • Empathetic

  • Patient

  • Diligent

  • Enthusiastic


SPECIAL CIRCUMSTANCES
The successful candidate will be required to work on a flexible basis based on the needs of the Placeshaping Centre, which may include:

  • Early and late shifts, and may be based over two sites.

  • Occasional attendance at meetings, conferences and training courses out of normal working hours and/or requiring overnight stays.


Hours of Work:
37 hours per week

Remuneration:

The salary for this position is £12,000 per annum

There is also a Level 3 Business Administration Apprenticeship attached to this position, which should be completed in around 14 months.

Future Prospects:

This is a full-time position on an 18 month contact which may become permanent on successful completion of your apprenticeship

PLEASE PROVIDE A COVERING LETTER WITH YOUR CV
CLOSING DATE: 11TH OCTOBER 2019

By applying for this position, you agree for your data to be stored by SwarmBe until notice is given by you for it to be removed. Your data will only be used for the purposes intended. Our Data Protection Policy will be forwarded to you if requested.